FREQUENTLY ASKED QUESTIONS
HOW TO ORDER
- Browse through the products
- Select a product you want to buy
- click on add to cart
- proceed to check out
- Select a payment method
- contact our live chat support for any other payment method so we provide you with payment information.
We currently export to all 50 US states, Canada, Mexico, United Kingdom, Europe and Australia. We have an international export program for all included countries, and will be rolling out more international program soon.
For payment, we only accept wholesale orders via our selected method of payment, paid prior to shipping at this time. We are working on an ACH/Bank Transfer option coming soon.
When submitting a wholesale request, please send some proof of a business. We might also need a copy of your valid resale or business license.
DURATION AND ORDER
How long does it take for me to get my package?
- It all depends on your location worlwide. We send all items via UPS, USPS, FedEX, DH. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
ELIGIBLE SHIPPING LOCATIONS
Do you ship Medical Marijuana out of States or out of U.S.A?
- Yes we ship out of states
- We ship worldwide
What happens if I don’t get my package?
- If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Post. If a trace is filed, Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues
Has anyone been arrested in the ordering process?
- No one has been arrested for the past 8 years we have been operating.
- We are a registered online dispensary and as such we have a licence which covers all clients buying from us.
- It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.
WHY WE MAY NEED CANNABIS CULTURE
What reasons would I need medical marijuana for?
- Multiple Sclerosis
Spinal Cord Injury/Disease
Irritable Bowl Syndrome
Post Traumatic Stress Disorder
Back & Neck Problems
Do you guarantee the arrival of my package?
- All package delivery is guaranteed
- very discreet packaging
- secured delivery
- vacuum sealed
All Sales are Final with the exception of damaged goods. If your product arrives damaged, please take pictures of the damaged item immediately and send details with pictures to firstname.lastname@example.org within 2 business days of when product is received.
Refunds (if applicable)
Once your refund inquiry is received, we may require that the item be shipped back to us for inspection. We will send you an email to notify you that we have received your inquiry and/or returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
DO WE OFFER SAMPLES?
We do not give out samples.